This Cancellation Policy explains how order cancellation requests are handled at Inkspire Arts.
1. Requesting an Order Cancellation
If you wish to cancel an order, contact our customer support team as soon as possible using your order number and the mobile number or email address associated with the purchase.
You can contact us through WhatsApp or email using the details provided below.
2. Cancellation Before Dispatch
Cancellation requests received before dispatch may be reviewed for approval, depending on the order status and any preparation or customization already undertaken.
Submitting a cancellation request does not automatically confirm that the order has been cancelled. Please wait for confirmation from our team.
3. Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.
If you no longer require a dispatched order, contact our support team for guidance. Any subsequent return, delivery refusal, or refund request will be handled under the applicable policies and consumer protection laws.
4. Customized or Special Orders
Orders involving customization, special preparation, or products made according to individual requirements may have different cancellation conditions.
Any such conditions should be communicated before the order is confirmed. Nothing in this section removes mandatory rights available under applicable law.
5. Cancellation by Inkspire Arts
We may cancel an order where reasonably necessary, including situations involving:
- Product unavailability.
- Incorrect or unintended pricing information.
- Incomplete or incorrect order details.
- Suspected fraud or unauthorized transactions.
- Delivery or operational circumstances that prevent fulfillment.
Where we cancel an order after receiving payment, any amount refundable under the applicable terms or law will be processed accordingly.
6. Refunds for Cancelled Orders
If a cancellation is approved and a refund is due, the refund will be handled using the applicable payment method or refund process.
The time taken for the amount to appear in your account may vary depending on the payment provider or bank. We will communicate any relevant processing information where available.
7. Cash on Delivery Orders
For COD orders, cancellation requests are subject to the order’s processing and dispatch status. If an order has already been shipped, contact us for guidance rather than assuming the cancellation has been accepted.
8. How to Request Cancellation
Please share the following information:
- Order ID.
- Name used for the order.
- Registered mobile number or email address.
- Reason for cancellation, if applicable.
9. Contact Us
Inkspire Arts
Website: https://inkspirearts.com/
Mobile / WhatsApp: +91 99509 25075
Email: online.inkspirearts@gmail.com
We will review your request and communicate the available options based on the order status and applicable policy.