At Inkspire Arts, we aim to provide products that match their published descriptions and specifications. This policy explains how customers can report damaged, defective, or incorrect products and request an appropriate resolution.
1. Refund Policy
Refund eligibility depends on the circumstances of the order, the applicable terms presented at purchase, and applicable consumer protection laws.
Where a refund is approved or legally required, it will be processed using the applicable payment or refund procedure. The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.
This policy does not remove any mandatory rights available to consumers under applicable law.
2. Returns
If you receive a damaged, defective, or incorrect product, contact us promptly so we can review the issue.
Before returning a product, please contact customer support and wait for return instructions. Do not send products to an address that has not been confirmed by our team.
Return eligibility will be assessed according to the nature of the issue, the condition of the product, the applicable order terms, and legal requirements.
3. Replacement for Damaged or Defective Products
If your product arrives damaged, has a genuine manufacturing defect, or differs materially from the item ordered, please contact us for an assessment.
Where a replacement is approved, the resolution and expected timeline will be communicated to you. Replacement availability may depend on stock, product specifications, and the nature of the issue.
If a replacement is unavailable, an alternative resolution may be discussed in accordance with applicable law.
4. How to Report an Issue
Please provide the following information when contacting us:
- Order ID or order confirmation.
- Name and contact number used for the purchase.
- A clear description of the issue.
- Clear photographs or videos showing the product and, where relevant, its packaging.
- Any other information reasonably required to assess the claim.
Our team may request additional details if needed.
5. Reporting Time
Please report damage, defects, or incorrect items as soon as reasonably possible after delivery so the issue can be reviewed promptly.
Any specific claim deadline communicated at the time of purchase will apply only to the extent permitted by applicable law and will not override mandatory consumer rights.
6. Product Condition and Verification
Customers may be asked to preserve the product, packaging, labels, and accessories while a claim is reviewed.
We may verify the reported issue using the submitted photographs, videos, order details, or an inspection where appropriate.
Minor variations in colour or appearance caused by display settings, lighting, or handcrafted characteristics do not automatically establish a defect. However, this does not exclude claims involving a material mismatch, damage, or other issue covered by applicable law.
7. Non-Eligible Requests
A return or replacement request may not be accepted where the issue falls outside the applicable policy and legal requirements, such as damage caused by improper use after delivery.
No exclusion in this section limits a customer’s statutory rights or remedies.
8. Shipping for Approved Returns or Replacements
Instructions regarding return shipping, pickup arrangements, packaging, and any applicable costs will be communicated after the claim is assessed.
Customers should not dispatch a return before receiving instructions from our support team.
9. Cancellation and Refund Distinction
An order cancellation request is handled under our Cancellation Policy. A refund arising from a cancelled order, an approved claim, or a legal obligation will be handled according to the circumstances and applicable law.
10. Contact Us
To report a damaged, defective, or incorrect product, contact:
Inkspire Arts
Website: https://inkspirearts.com/
Mobile / WhatsApp: +91 99509 25075
Email: online.inkspirearts@gmail.com
Please include your order number so that we can identify your purchase and assist you.